Below is a list of the most common questions we receive. If you still have questions, our Customer Service team is happy to help. Please be as detailed as you can when sending your question so that we can make sure to give you the proper response. Click here to contact us.
Click here for General Presentation Questions (Schedule, Duration, Availability)
Click here for Technical Issues (Flash, Player Problems, Wrong Day, iPod/iPad)
Click here for Questions about the Gifts (Where is my upgrade material, audios and bonuses?)
General Presentation Questions
Q. Why should I purchase the webinar?
A. Our home page details the extensive benefits of the webinar (click here); In short, this is a life-changing event. It circled the globe and touched the lives and hearts of thousands of people. Heart-based living is the KEY to creating more harmony, peace, connection to the people in your life, and a deep sense alignment with your true purpose. Our line up of amazing speakers will guide you into the application and practice of heart-based living. No where else can you find an event like this, focused on truly life-changing material. Do not miss this opportunity to change the way you approach life, and thereby live the life you’ve dreamed about. It IS possible. In addition, you will receive over $1,000 value of gifts from our speakers to enhance your expereince!
Q. Do you have a list of the speakers?
A. Click here to view the speakers and topics.
Q. What is the last day I can purchase?
A. All gifts will no longer be available after October 31st, 2013. You can purchase the upgrade package Click here to purchase. We can’t guarantee it will be available after that date.
Q. Are there any other language options?
A. Unfortunately, at this time it is only available in English.
Technical Issues
Q. I am having trouble playing the audios.
If you are having technical issues and the player won’t work for you, begin by going to get.adobe.com/flashplayer and updating the flash player on your computer. Here are some more instructions that might help:
Once your flash player is up to date, it may simply take a page reload or a browser restart to get the page to work correctly. Next, the web browser you are using to access the event may need to be updated, and in general we do recommend either firefox or chrome for the best operation with our site:
Within the Internet Explorer browser, there are known issues with some of the older versions accessing the live or recorded events. To get around these issues, you will need to either update to the latest version, which you can do from the (Tools > Windows Update) option, or switch to compatibility view, which you can do from the (Tools > Compatbility View) option.
Beyond that, it could also be a problem with the computer itself, as various anti-virus, anti-spyware software, and browser plugins or toolbars can be a bit overprotective, or a problem with the internet connection, since certain proxy and firewall settings can cause issues. We recommend disabling any additional software you may have installed and trying the page again.
Q. How can I rewind or fast forward the player?
A. There is a slider on each of the players that you can move with your mouse to go forward or backward. Keep in mind that the audio must first load load onto your computer, so if you can’t get past a particular point, wait for the audio to finish loading.
Q. I can’t hear the audio.
A. This could be one of two things. Either you need to pause the player so that the audio can load, or there is a volume issue. If you have tried the volume button on the player, you might want to check and make sure that your speakers are turned on, as well as increasing the volume on your computer. We know it sounds silly, but that is often what it is.
Questions about the Online Webinar
Q. I already purchased the Online Webinar – how do I access?
A. You should have received an email immediately after you placed your order; however, if you did not receive it, please check in your SPAM folder, or make sure that you are checking the email that you used to make the purchase. If you still don’t have it, then send an email to Customer Service at info@sacredjourneyoftheheart.com, and forward your receipt or order number. If you don’t have either of those, then be sure to reference same email address you used to purchase.
Q. Is there a time limit? How long can I access my links when I purchased the Online Webinar?
A. You may download the programs at your leisure – there is no time limit. The pages will be available until September 13th, 2014.
